FREQUENTLY ASKED QUESTIONS
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just ask us.
We gathered the most common questions about your team, devices, network and pricing. A clear answer for your hotel is one message away.
- No sales pressure
- 30-day free trial
- No screen limit
Pricing and trial
How much does it cost?
Pricing is per hotel and doesn’t change with the number of screens. We send you a clear quote based on your screens and how you’ll use them.
Ask this for your hotelDoes the price go up as we add screens?
No. Pricing is per hotel, not per screen; adding screens doesn’t change it.
Can we try it before buying?
Yes. You can use the system free for 30 days on your own screens.
Ask this for your hotelHow does the demo work?
We show you the system live with your own posters and screen layout. You can then continue the trial on your own screens.
Ask this for your hotelDaily use
Can we use the posters we have already prepared?
Yes. Add your ready-made images to the right day in the calendar. The AI-assisted system reads the poster and fills in the activity’s time and venue on the guest page for you.
Can we use videos and posters in the same playback?
Yes. You can order your videos and images in the same playlist and set how long each image is shown. Assign the list to a screen or a screen group and schedule it with a date and time range.
What do we do if an event is cancelled?
You can remove the poster from the calendar. An update notice is sent to the connected screens. Screens without an internet connection receive the change when they reconnect.
Can we update a text on more than one screen?
Yes. For screens that use the same source design, you can change the event text in the design and save it. The change spreads to the screens linked to that design.
Do the same posters have to appear on every screen?
No. You can use the shared poster program or add posters specific to one screen. You can choose separate designs for landscape and portrait screens.
Devices, network and setup
Which devices does it run on?
Windows, Android, Android TV and ChromeOS. Your existing screens join the system through a player connected to them.
Ask this for your hotelDoes the weekly program continue if the internet goes down?
Yes. Once the weekly calendar and posters have finished downloading to the device, it can play the program for the whole week without an internet connection. Posters change automatically by day. New posters, cancellations and other updates need an internet connection to reach the device.
Do we need to open any ports?
No. Devices use a standard, encrypted HTTPS connection; internet access is all you need.
How long does installation take?
A few minutes per device. Your team also gets panel training on installation day.
Ask this for your hotelHow do we know if a screen goes offline?
Screen status is shown live in the panel, and the people you choose get a Telegram alert when a device goes offline.
What happens when the device is turned off and on?
When the required startup and run permissions are set on a supported device, the player can start automatically and continue where it left off without manual intervention.
LET’S START WITH NEXT WEEK’S PROGRAM
Is your answer
specific to your hotel?
Tell us about the posters you use and how your screens are arranged; we’ll show how SCT Signage fits your team’s work.